It is incredibly difficult to obtain new customers because of the fierce competition. Customers now have access to more data and options than ever before. They use social media, forums, and blogs to communicate and share their experiences to assist one another in making purchasing decisions. Given the high expense of acquiring new consumers, it …
Building Loyalty Devotion through customer service Read More »
When should you concentrate on customer retention? The stage of your store’s lifecycle heavily influences whether you should prioritise customer acquisition or retention. A store that opened yesterday is vastly different from one that has been in operation for many years. Examine the timeline below for general guidance on potential investment levels for your store. …
Customer Retention 101: Expand Your Business by Selling More to Existing Clients Read More »
Trend 1: The digitization and expansion of channels Without a doubt, your company has already embraced digital channels to connect with customers. Most of them have. However, in the past, digital channels – websites, social media, and so on – were viewed as add-ons to the digitization journey. Customers are increasingly coming to a business …
Top 8 Customer Experience and Consumer Trends for 2022 Read More »