Consumer

10 Consumer Trends to Watch in 2022, According to a Survey

BPO, 2022, Consumer, Trend / By

Online Shopping Is Here to Stay It’s no secret that the pandemic has hastened the shift to electronic commerce. Online sales soared as lockdowns were implemented across the country and many brick-and-mortar establishments were forced to close or scale back their operations. According to the US Department of Commerce, e-commerce sales would increase by 31.7 …

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Top 8 Customer Experience and Consumer Trends for 2022

BPO, 2022, Consumer, Customer, Experience, Trend / By

Trend 1: The digitization and expansion of channels Without a doubt, your company has already embraced digital channels to connect with customers. Most of them have. However, in the past, digital channels – websites, social media, and so on – were viewed as add-ons to the digitization journey. Customers are increasingly coming to a business …

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