Nobody comes to you because they want to have a conversation with a robot unless you’re an AI tool developer. They have a specific issue or requirement that they want to be addressed as swiftly and easily as feasible. The precise tool or technology that provides them with assistance is of far less importance. It’s …
It is incredibly difficult to obtain new customers because of the fierce competition. Customers now have access to more data and options than ever before. They use social media, forums, and blogs to communicate and share their experiences to assist one another in making purchasing decisions. Given the high expense of acquiring new consumers, it …
Building Loyalty Devotion through customer service Read More »
When should you concentrate on customer retention? The stage of your store’s lifecycle heavily influences whether you should prioritise customer acquisition or retention. A store that opened yesterday is vastly different from one that has been in operation for many years. Examine the timeline below for general guidance on potential investment levels for your store. …
Customer Retention 101: Expand Your Business by Selling More to Existing Clients Read More »
5 Trends for Businesses to take note of when it comes to Multilingual Customer Service 1. People Would Rather Do Business in Their Own Language People prefer to conduct business in their original language, according to research, especially if they have low English skills. This allows businesses and organisations to talk directly to these markets …